Returns


Returns All items must be returned within 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require proof of purchase.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund within 10 days of receiving confirmation email from us please contact us at sinead@hunter-and-rose.com. Sale items Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

If you need to exchange it for the same item, send us an email at sinead@hunter-and-rose.com and send your item to:

HUNTER + ROSE 89 Poynters road
Dunstable
Bedfordshire
LU5 4SQ

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We suggest you use a tracked/signed for shipping method as we cannot refund if the item is lost in post.